My phone is dead.
If a phone isn’t working, it may be a phone problem, rather than a phone line problem. Try plugging another phone into the outlet first. If it works, you know that you need to replace the phone. If you have a digital phone, try disconnecting the phone for at least 15 seconds to reboot it.

The display screen on my phone is blank.
Disconnect your phone for 15 seconds to reboot it.

I forgot my voicemail password.
Email Carol Thede at thede@mnstate.edu and she’ll remove the existing password so that you can create a new one.

I dial 7000 to get into my voice mail and nothing happens.
Try disconnecting the phone for 15 seconds to reboot it. After you reconnect you’ll be able to access your voice mail. You do not loose messages when you do this.

I can’t pick up calls from other phones that ring in my office area.
You need to activate the call pickup feature. Send an email to thede@mnstate.edu. Tell her your extension and the extensions you want included in your call pickup group.

Your Phone Bill
The cost per extension is averaged out over all phones used at MSUM and is calculated quarterly. As of July 2007 the  monthly charge per extension is $13.54.

The Business Office sends a monthly statement to departments with long distance charges for each extension.

PBX Home | MSUM Home

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Questions? Contact pbx@mnstate.edu